FAQ

35 Ferres Boulevard, South Morang VIC 3752

PRACC is committed to providing an inclusive and accessible experience for all. We offer accessible seating, step-free entry, accessible toilets, assistive-listening devices, accessible parking, and support for service animals and Companion Cards. For specific accessibility requests, please contact our Box Office before your visit.

Accessibility Information

PRACC is located in South Morang, within close proximity to a range of accommodation options to suit all budgets. While PRACC does not offer on-site accommodation, there are hotels, serviced apartments, and short-stay options available in South Morang, Mill Park, Bundoora and Epping.

The City of Whittlesea website, Explore Whittlesea, can provide more information.
Explore Whittlesea

Some performances may include mature content, language, or themes. Age suitability and content warnings (e.g., loud noises, flashing lights) are listed on individual event pages where applicable.

For the safety of you and other guests, aisles must be kept clear at all times. Please follow the instructions of PRACC staff and refrain from standing or sitting in the aisles.

Animals or pets of any kind are prohibited with the exception of service animals that provide services to guests with disabilities. Sorry, this means emotional support animals aren't allowed either (no matter how cute they are).

We're happy to provide assistive-listening devices to help patrons who have hearing impairments, please visit our Box Office for assistance.

Baby-changing stations are located in the accessible/family toilets.

A limited number of booster seats are available for younger children attending family performances. Please speak to a front-of-house staff member on arrival. Availability is on a first-come, first-served basis.

The Box Office will be open Monday to Friday, 9am to 3pm, and one hour before every event’s posted start time. (03) 9217 2317. boxoffice@pracc.com.au

Commercial or flash photography of any kind is prohibited on a general basis unless otherwise approved in advance by the performance. Camcorders and any other audio/visual equipment are also prohibited unless authorised by the performance.

For children’s performances, those aged 12 months and under may enter free without a ticket.

For other events without age restrictions, children under 2 years may also enter free and ticketless.

In both cases, they must sit on a parent or guardian’s lap as no seat will be provided.

PRACC does not currently offer a cloakroom service. Please keep personal belongings with you at all times. For safety reasons, large bags and umbrellas cannot be brought into the theatre.

PRACC proudly honours the Companion Card scheme. Eligible cardholders are entitled to a complimentary companion ticket for events. Companion tickets can be booked over the phone or in person. Please have your Companion Card details ready at the time of booking.

Concession prices apply to holders of valid government-issued Pension Cards, Seniors Cards, Full-Time Student ID cards, and Health Care Cards. Please bring proof of eligibility when purchasing or collecting concession tickets.

For general information and help purchasing tickets, please call our Box Office at (03) 9217 2317. You may also email us at boxoffice@pracc.com.au.

All tickets can be accessed digitally via your online account. Add them to your phone’s digital wallet for fast, contactless entry. If you're having trouble accessing your tickets, our Box Office team can help.

E-cigarettes and smoking are not permitted inside PRACC.

All guests and items are subject to a voluntary inspection upon entering PRACC. By scanning your admission ticket, you acknowledge this inspection.

If a performance is cancelled or rescheduled, ticket holders will be notified via email or phone. Updates will also be posted on our website and social media channels. Where applicable, refunds or exchanges will be processed according to our Ticketing Policy.

We’re always looking to improve. If you have feedback, suggestions, or concerns about your experience at PRACC, please speak to a staff member or email us at info@pracc.com.au.

Your safety is our No. 1 priority. Automated External Defibrillators (AEDs) are located in the foyer near our box office (please look for posted signage). First aid kits are also available at the Box Office, and back of house areas for your convenience.

PRACC offers a selection of snacks and beverages to enjoy before and during performances, including soft drinks, beer, wine, popcorn, and other light refreshments.

Eat & Drink

Food and drink are permitted inside the theatre, though glassware and alcoholic beverages are not allowed in the auditorium areas for safety reasons.

Please note that outside food is not permitted inside the venue.

While PRACC does not provide full meal service, there are plenty of dining options nearby. For recommendations, visit the City of Whittlesea’s Explore Whittlesea website to discover local cafés, restaurants, and takeaway venues.

Explore Whittlesea

For group bookings, including school excursions, corporate outings, or community organisations, please contact the Box Office directly on (03) 9217 2317 or boxoffice@pracc.com.au. We can assist with seating arrangements and special access needs.

PRACC offers a range of versatile spaces for performances, meetings, conferences, and private events. Visit our Venue Hire page or email events@pracc.com.au for pricing, availability, and tour bookings.

If you arrive after the performance has started, you may be asked to wait until a suitable break or interval before being admitted to the theatre. This is to minimise disruption to other patrons and performers.

In some cases, late entry may not be permitted depending on the type of performance. We recommend arriving at least 15 minutes before your event to allow time for parking, scanning tickets, and finding your seat.

Losing things is never fun. If we find any items during an event, we hold on to them at Box Office for 30 days unless claimed.

Select performances may have merchandise available for sale in the foyer. Availability varies by event. EFTPOS is available for most merchandise purchases.

We ask all guests to switch mobile phones and other electronic devices to silent before the performance begins. Flash photography, video recording, and loud device use are not permitted during shows.

We offer hundreds of free car parks within walking distance to PRACC, making your visit convenient and accessible.

The main car park is located directly in front of the venue and provides the easiest access to our front entrance and Box Office. Additional free parking is available throughout the Civic Centre precinct, including near the Whittlesea Council offices and Civic North Building.

Accessible parking bays are located closest to the main entrance and are reserved for vehicles displaying a valid disability permit. These spaces offer step-free access into the building.

During peak times or large-scale events, parking can become busy. We recommend arriving early to allow time to find a space, especially if you're unfamiliar with the area.

PRACC is also easily accessible via public transport, so consider catching the train or bus for a stress-free experience.

We accept most major credit and debit cards, EFTPOS, and contactless payments. Cash is accepted at the Box Office and café/bar. Some merchandise vendors may be cash-only—please check on the day.

Some performances may feature strobe lighting, smoke/haze effects, or loud sounds. Notices will be displayed on event listings prior to your ticket purchase.

Prams are not permitted in theatre aisles or walkways during performances, as they can obstruct access and pose a safety risk.

If you’re attending a show with a young child, our staff will happily assist you in finding a safe and convenient location to store your pram during the performance. Children under two years may attend most performances free of charge, provided they sit on a parent or guardian’s lap.

For further assistance or questions, please don’t hesitate to speak to our front-of-house team on arrival.

General waste and recycling bins are located throughout the facility for easy guest access. Please deposit all plastic, paper products and cans in the designated recycling receptacles. We're committed to environmental sustainability.

All ticket sales are final. Refunds or exchanges are only available if an event is cancelled or rescheduled. Please double-check your date and time at the point of purchase.

The resale of tickets is not approved by PRACC. Please be aware of ticket resellers (i.e. scalper) websites – PRACC is the only authentic and official ticketing services of PRACC. Purchasers should pay particular attention to the actual URL and website they’re using to purchase event tickets. All other websites could be fraudulent or ticket speculators.

Running times, intermissions, and finish times vary by performance and may be subject to change. Please check event listings or contact the Box Office on the day of your performance for the most up-to-date information.

Keep up with everything happening at PRACC by visiting us on Facebook and Instagram (@plentyrangesarts).

Give us a call at (03) 9217 2317. If we’re not available to answer, please leave a message and a member of our team will respond to your question.

Event tickets are a revocable license subject to termination with denial of admission at the management’s discretion upon refund of the purchase price. License is subject to revocation with denial of admission or removal of the facility, without compensation, should the holder violate management’s rules or regulations. Holder voluntarily assumes all risks and dangers incidental to the event for which the ticket is issued whether occurring prior to, during or after the same, including without limitation, injury from acts of others, etc., and the ticket holder agrees the facility, promoter, organisation, agent, artist or participants, the ticketing agent and/or related persons are not responsible or liable for any injury, expense or claim of liability resulting from or related to such causes. Holder grants permission to the facility and organisation sponsoring event or his/her designee to utilise holders’ image or likeness in connection with any broadcast or other reproduction of this event.

We scan barcodes on most event tickets. Tickets purchased online and in advance of your event will be available in your account (via website) and can be added to your digital wallet for tapping/scanning.

Purchasing from unauthorized websites and third-party sellers/re-sellers may involve counterfeit or previously used tickets, which could result in denial of entry. 

If you haven’t received your Ticket, check your spam/junk folder first. If it’s not there, contact our Box Office and we’ll resend your confirmation or assist with entry on the day of the event.

Children under the age of 15 must be accompanied by a parent or guardian while attending performances at PRACC.

Due to space restrictions, please limit yourself to bringing only small sized (telescoping) umbrellas. Large (golf) umbrellas aren't allowed in the theatre.

For the safety and comfort of all guests, walking frames and wheelchairs (when not in use) cannot remain in theatre walkways or aisles during performances.
Guests who prefer to remain in their wheelchair during the performance are welcome to do so—accessible seating options are available. However, if the wheelchair is not being used for seating, our team will safely store it nearby and return it to you after the show.

We understand how important mobility aids are, and our staff are always available to assist with access, storage, and retrieval.

Free public Wi-Fi is available in the foyer and public areas. Speeds may vary depending on usage.

Tickets that have been ordered online are available for pick-up at our Box Office with presentation of a government-issued ID and the credit card used to pay for the tickets. Tickets will only be released to the guest whose identification matches the following criteria: the name on the ID, the name on the credit card and the name on the tickets.