Accessibility

PRACC is dedicated to providing first-class experiences for all individuals, including those with disabilities. If we don't address your question or need here, please contact us.

Accessible Seating

Accessible seating is available in all our venues. To reserve these spaces or discuss your specific needs, please contact the Box Office by phone or email.

Venue Entry and Parking

All public entrances feature ramps and automatic doors. Accessible parking bays are available close to the main entrance. Our foyer and performance spaces are fully accessible and step-free.

Assistive Listening Devices

Complimentary assistive-listening headsets are available from the Box Office for guests with hearing impairments.

Service Animals

Accredited service animals are welcome at PRACC. Please contact us ahead of your visit so we can assist with access, seating, or your companion animal needs.

Companion Card

We honour the Companion Card scheme. Companion Card holders are entitled to a complimentary ticket for their support person. Bookings can be made over the phone or in person.

Accessible Toilets and Baby-Changing Facilities

Accessible toilets are available in the foyer and throughout the venue. Baby-changing facilities are located within the accessible/family bathrooms.

Mobility Access and Support

PRACC is wheelchair and mobility aid accessible throughout all public spaces, including theatres, meeting rooms, café/bar, and restrooms. Our staff are available to assist upon request.

Quiet Space / Sensory-Friendly Options

A quiet space can be made available during events upon request. This space is suitable for guests with sensory sensitivities or those needing time away from crowds and noise.

Strobe Lighting and Trigger Warnings

Some performances may include strobe lighting, haze, or loud sound effects. Warnings will be provided on event pages and signage where applicable.

Evacuation Assistance

In the event of an emergency, trained staff will assist guests with access requirements to evacuate safely. Please contact us in advance if you’d like support or need a personal evacuation plan.

Need Help?

If you have specific accessibility questions or require assistance during your visit, please get in touch:

boxoffice@pracc.com.au

(03) 9217 2317